You Come First

8oClockicon 8:00 a.m. - 8:00 p.m. Eastern 1.800.447.3177
Click Here for Technical Support

It’s not just about flexible purchasing options, multiple training formats, and easy-to-use technology. It’s about you. When you want to talk, we're here to listen. When you want to order online, our e-services are there for you 24/7. When you choose HSI as your business partner, you become part of a relationship that puts you first. Our goal is to exceed your expectations and not just be a vendor, but your solution provider.

Every day, HSI customers experience:

  • Accessible, dedicated, and expert staff
  • Friendly and informative interactions
  • Effective and engaging training solutions that fit your needs

Bottom line: we want to make you happy.

The experts on our U.S.- based account management team are your partners in selecting the best solution for your training needs and goals. Plus, with offices in both the Eastern and Pacific time zones you can access HSI team members when you need us.

Don't need immediate assistance? Use the form to the right to send us an email. A representative will reach out to you within the next business day with a response.

Real People, Providing Real Customer Service

Jennifer S.
Customer Service Representative


Max G.
Technical Support Representative


Jennifer C.
Customer Service Representative

8oClockicon 8:00 a.m. - 8:00 p.m. Eastern 1.800.447.3177
HSI West -- 1450 Westec Dr, Eugene, OR 97402


1450 Westec Dr
Eugene, OR 97402

HSI East -- 4170 Embassy Dr, Grand Rapids, MI 49546


4170 Embassy Dr
Grand Rapids, MI 49546

HSI Canada -- 10114 McDonald Park Rd, Ste 3, Sidney, BC V5T4J7


10114 McDonald Park Rd, #3
Sidney, BC V5T 4J7 Canada

US Phone: 1-800-447-3177
US Fax: 541-344-7427

Canada Phone: 1-888-890-9698
Canada Fax: 250-656-5613

Customer Service Email:

Purchase Order Email:

8oClockicon 8:00 a.m. - 8:00 p.m. Eastern 1.800.447.3177

Need help? The HSI tech support team is ready for your call or email.

Our U.S.-based technical support team is staffed by Otis experts. From lost passwords to document download issues to just needing some help navigating around the Otis system, we're here to help. Fill out the form below and we'll be in touch, or call 800.447.3177 to speak to a tech now.